How do I join?
To Join Mood Insider, Please Click Here.
Is there a cost to join?
Membership to Mood Insider costs $100 a year and is subject to tax in certain states.
How do I access the Mood Insider area of the website?
Sign in on our site using the email you used to enroll in the program. Then and only then will Mood Insider exclusives show for you. Every product category page has a filter that allows you to see the items that are only available to Mood Insiders.
Is there a membership card?
No. Your login information (email and password) is all you need to activate and have full access to membership privileges.
What is included with a Mood Insider membership?
With a Mood Insider membership, you get one year of free shipping on all domestic orders (contiguous USA only), discounts on swatches ($1 for regular swatches and $3 for fabrics priced $50 or higher per yard), early access to New Arrivals and Sales section, exclusive access to Remnants, an additional 20% off Sale items, and Priority Processing.
Free shipping on all domestic orders (Contiguous USA Only)? For real?
Yes. Please note that international orders (all orders shipping outside of the contiguous USA) may incur an additional charge at time of shipping.
What about returns or exchanges?
Fabrics and trims are NOT returnable. Buttons, notions, or anything sold as a whole item (not cut as fabric must be) may be exchanged or returned for full store credit minus shipping fees. For more information, please refer to our terms & conditions: https://www.moodfabrics.com/terms-conditions/
Which items are eligible for the VIP special discount for Sales?
The 20% special discount applies to all items under $100 in the Sale section. Any Sale item over $100 is not eligible for a Mood Insider special discount.
Which items are eligible for Priority Processing?
Almost all of our fabrics, buttons, trims, and notions can be shipped out to you in one business day. The only exceptions are 1) items currently out of stock and 2) items that we do not stock directly at our warehouse, which includes items beginning with PV, SUN, AWG, and FS36003.
Will I receive emails from 3rd party advertisers or other companies?
How do I cancel my Mood Insider membership? Is there a refund?
Once registered, your Mood Insider membership must run the full course. There are no cancellations or refunds.
What if I need help or have more questions?
Are International customers allowed to join Mood Insider?
At this time only residents of the contiguous USA are allowed to join the program.
CONTINENTAL U.S. SHIPPING ONLY
THE DETAILS: MEMBERSHIP TO MOOD INSIDER COSTS $100 PER YEAR AND BY PURCHASING ANY MOOD MEMBERSHIP, YOU AGREE TO THE TERMS AND CONDITIONS, THEREBY ACKNOWLEDGING THAT YOUR MEMBERSHIP PAYMENT IS CHARGED VIA RECURRING PAYMENTS AND THAT ONCE REGISTERED, SUBSCRIPTIONS MUST RUN THE FULL COURSE. MEMBERSHIPS RENEW AUTOMATICALLY. FREE SHIPPING LIMITED TO THE CONTINENTAL US. ONLINE PURCHASE ONLY. OTHER RESTRICTIONS, EXCLUSIONS, OR TERMS MAY APPLY.