Ordering & Returns
What if an item I've ordered is out of stock?
Items that are out of stock or on backorder generally become available again within 7 to 10 business days. If you need more specific information about a product's availability date, please contact firstname.lastname@example.org. With out-of-stock items that need to be manufactured, please allow 2-4 weeks for delivery. Mood will notify you if an order is going to be delayed for production purposes.
Is there a required minimum order size?
For all items sold by the yard, the minimum order size is ½ yard.
How do I add fabric to my shopping bag?
All you need to do is enter the amount of yards you are ordering. Then simply click "add to cart" and continue shopping or proceed to checkout. You can view the items in your cart at any time by clicking the shopping cart icon at the page's top right corner.
How can I be sure of an item's color?
We do our best to describe an item's color in each description we write. We hold each fabric to the window to observe the color in natural light. We scratch our heads searching for just the right color terms. In spite of our best intentions, we can never guarantee exact colors or color matching because of this simple fact: Variations in a monitor or mobile color settings are just too wide from device to device. This is why we strongly encourage you to order a swatch before purchasing your fabric or trim. Trust us, customers who follow this advice never regret this step. If you are concerned that a fabric may become sold out by the time you receive your swatch, you can always call Mood customer service to ask if this is likely to happen with the fabric you are swatching.
I saw a fabric at Mood NYC that I loved but now I can't find it on the Mood website.
When we buy closeout fabrics from designers and textile houses, we typically send the smaller quantities and ends-of-bolts to our stores. Larger quantities of fabric are divided between the online store and our NYC and LA stores. You may have fallen in love with a closeout fabric that had limited quantities and was therefore only available in-store. Hopefully, we have something similar online to your desired fabric. Also, you can call our stores and ask for a team member to assist you in locating the fabric you have your eye on. Our best advice? Since we can never guarantee we won't run out of closeout fabrics, it's best to purchase that special fabric when you first see it online or in-store.
Next to "Availability" I see the letters "CL" and "R." What do they mean?
CL stands for Closeout. Closeout fabrics are fabrics Mood acquires from designers who have excess fabric at the end of a season or year. These fabrics cannot be reproduced, re-created or reordered, so it's best not to wait too long to purchase a fabric marked CL. Once it's gone, it's gone.
R stands for Reorderable. Reorderable fabrics are generally always in stock, or available again within a few days.
What forms of payment do you accept?
We accept Visa, MasterCard and American Express.
Will a sales tax be placed on my order?
If you live in New York or New Jersey, yes. New York customers are charged sales tax on their online purchases at a rate of 4.375% for fashion item purchases totaling less than $110.00; for purchases of $110.00 or more, sales tax is 8.875%. New Jersey residents are charged 7% sales tax on their orders. If you live outside of NY or NJ, then no sales tax will be applied to your purchase.
What if I need to modify or cancel my order after it has been placed?
Please call our customer service department at 1-855-630-6663, and we will be more than happy to help you with your order. Customer service hours are Monday through Thursday 9:00am to 6:00pm & Friday 9:00am to 5:30pm Eastern Standard Time.
What should I do if I receive an error message while checking out?
Verify that all of your information has been entered correctly, then make sure that your billing address matches your credit card/ bank information. If you still get an error message, you might consider calling your credit card company or bank to check that the billing address they have on file matches the one you have provided to us. If you are still receiving an error message, you can call our customer service department at 1-855-630-6663 during business hours (Monday through Thursday 9:00am to 6:00pm & Friday 9:00am to 5:30pm Eastern Standard Time.).
What is Mood's return policy?
Fabrics and trims are not returnable. Buttons, notions, or anything sold as a whole item (not cut as fabric must be) may be exchanged or returned for full store credit (less shipping fees).
I ordered a fabric and it appears defective or has a flaw in it. What should I do?
Mood makes every effort to provide its customers with exceptional fabric and other top-quality goods. In the event a fabric or product does arrive damaged or defective, we strongly recommend you contact us as soon as the defect is noticed. After 30 days from your original invoice date, we will no longer consider items for return.
In order to receive a full refund, a returned material authorization (RMA) number and a copy of the original order invoice must accompany the returned item. Mood reserves the right to deny any refunds for fabrics that have been subsequently cut or altered. A 15% restocking fee will apply.
Refunds will be issued upon receipt of the returned item and will be processed against the original form of payment. The appropriate account will be credited within two weeks time. Original shipping costs will be refunded on defective items only.
What is Mood's exchange policy?
Exchanges are not accepted. We strongly recommend you order a swatch before you place a fabric or trim order.
What size are your swatches?
Swatches vary in size. Generally, our swatches are 5" x 6" but they may be cut as small as 2" x 4"
Will my fabric be shipped in one cut?
If your fabric is less than 10 yards it will arrive to you in 1 continuous cut. If you order more than 10 yards of a fabric it may come in 2 or more cuts but our customer service team will contact you in the event it does come in multiple cuts.
How do I set up a wholesale account with Mood Fabrics?
You can set up a wholesale account by calling our New York store at 1-212-730-5003. Generally, wholesale pricing goes into effect at 25+ yards. Other terms and conditions may apply.
Can I buy fabric at wholesale rates from Mood?
Yes, we make considerations for wholesale purchases that are 20 yards or more, depending on fabric type.
Do you have a printed catalog of your fabrics and products?
Because our inventory is constantly changing, printing catalogs isn't really a practical option. Our website, however, is constantly being updated with new fabrics and other products, so we recommend you check back here often for new arrivals in all categories.
Where does your fabric come from? Which designers do you buy from?
Our buyers are extremely discriminating about the fabric they acquire to sell online and in our stores. Most fabric available for sale does not meet our high standards, in fact. We source our fabric from the finest textile houses around the world, and we buy fabric from leading designers such as Marc Jacobs, Ralph Lauren, Oscar de la Renta, Carolina Herrera, Pucci, Valentino, Roberto Cavalli and more. No other fabric store is home to as many designer fabrics as we proudly are.
What are your online customer service hours?
Our online customers service hours are Monday through Thursday 9:00am to 6:00pm & Friday 9:00am to 5:30pm Eastern Standard Time.
How long will it take for my order to arrive?
Orders are shipped Monday through Friday. The cut-off time for expedited shipping is 2:00 pm EST. Any orders placed using express shipping after 2:00 PM EST will ship on the following business day.
Most orders are processed within 72 hours. After being processed below are the shipping timetables:
- USPS Ground arrives in 3-7 business days once shipped
- UPS 3 Day Air arrives in 3 business days once shipped
- UPS 2nd Day Air arrives in 2 business days once shipped
- UPS Next Day Air arrives next business day once shipped
- Find more details here
What if my order is damaged in transit?
If a product arrives damaged, contact us at 1-855-630-6663. If a product was damaged in transit, we will work with the carrier to try and rectify the problem.
What should I do if my order still hasn't arrived?
Contact us immediately at 1-855-630-6663. We will work with the carrier to locate your package.
Are there additional charges when shipping Rates for Alaska, Hawaii and U.S. Territories?
Shipments to Alaska, Hawaii and U.S. Territories may incur additional shipping charges.
If your order does not fit into a standard flat rate box we will contact you to collect the additional shipping fees. These fees will vary depending on the size and weight of the package. Please feel free to contact us ahead of placing your order so that we may assist you with any questions you have.
Does Mood Ship internationally?
Yes, Mood Fabrics does ship internationally via UPS Iparcel.
To check out simply add your items to the cart and select your country from the drop-down menu.
Please be advised that due to customs restrictions some items cannot be shipped to certain countries. When this is the case you will see a message reading that “No shipping quotes are available at this time”
(For a complete list of restricted items please visit: https://www.ups.com/ga/CountryRegs. Select the United States as the origin country and select your country as the destination, then click on ‘Prohibited or Restricted Commodities’ and ‘Show Regulations’ to view the complete list)
Orders shipped outside of the US may take an additional 1-2 business days for processing.