FAQs

Ordering & Returns

What if an item I've ordered is out of stock?

Mood carries two types of items—reorderable (R) and closeout (CL) items, indicated on product detail pages in a gray circle next to the product number.

Close-out items can not be reproduced and will likely not come back in stock.

Many reorderable items have a “Lead Time” listed when you hover over “Stock Status” on the right side of the page (under the available yardage). If the item is already being replenished, it’s availability date and the amount of yardage coming in will also show when hovering over “Stock Status”.

If you need more specific information about a product's availability date, please contact [email protected].

Is there a required minimum order size?

For all items sold by the yard, the minimum order size is ½ yard.

How do I add fabric to my shopping bag?

All you need to do is enter the number of yards you wish to order, then click "add to cart". After that, you can continue shopping or proceed to checkout. You can view the items in your cart at any time by clicking the shopping cart icon at the page's top right corner.

How can I be sure of an item's color?

In short: Order a swatch!

We do our best to accurately describe an item’s color in each description, and our photos are checked on color corrected monitors to ensure colors are as close as possible to the fabric in real life. However, variations in monitor and mobile color display settings vary widely from device to device, so we can never guarantee that what you’re seeing is absolutely correct. Color may also vary depending on the setting in which the fabric is viewed as a result of different light sources, e.g. daylight, LED, fluorescent, etc. This is why we strongly encourage you to order a swatch before purchasing your fabric or trim.

If you are concerned that a fabric may become sold out by the time you receive your swatch, you can always call Mood customer service to ask if this is likely to happen with the fabric you are swatching.

I saw a fabric at Mood NYC that I loved but now I can't find it on the Mood website.

Our website and stores each have their own inventory with different fabrics. Most fabrics are available either online or in store, but not both. You may have fallen in love with a closeout fabric that had limited quantities and was therefore only available in-store.

You can call our stores and ask for a team member to assist you in locating the fabric you have your eye on, or you can call our customer service department for help finding a similar replacement fabric.

Our best advice? Since we can never guarantee we won't run out of closeout fabrics, it's best to purchase that special fabric when you first see it online or in-store.

Can I use my store rewards points online?

No. Our in-store and online rewards are separate programs, meaning that store rewards cannot be used online and online rewards cannot be used in stores.

Next to "Availability" I see the letters "CL" and "R." What do they mean?

CL stands for Closeout. Closeout fabrics are deadstock fabrics that Mood acquires from designers or brands who have excess fabric at the end of a season or year. These fabrics cannot be reproduced, re-created or reordered, so it's best not to wait too long to purchase a fabric marked CL. Once it's gone, it's gone.

R stands for Reorderable. Reorderable fabrics are generally always in stock, or available again shortly after selling out.

What forms of payment do you accept?

We accept Visa, MasterCard, Discover and American Express.

Will a sales tax be placed on my order?

Due to recent tax law changes, Mood Fabrics is required to collect sales tax in all but a few states that have no sales tax. 

    We apologize for any inconvenience this causes, but we are required to comply with all state and federal tax laws.

What if I need to modify or cancel my order after it has been placed?

Please call our customer service department at 1-855-630-6663, and we will be more than happy to help you with your order. Customer service hours are Monday through Friday, 9AM-4PM Eastern Standard Time.

What should I do if I receive an error message while checking out?

Verify that all of your information has been entered correctly, then make sure that your billing address matches your credit card/ bank information. If you still get an error message, you might consider calling your credit card company or bank to check that the billing address they have on file matches the one you have provided to us. If you are still receiving an error message, you can call our customer service department at 1-855-630-6663 during business hours (M-F 9AM-4PM Eastern Standard Time.).

What is Mood's return policy?

Fabrics, trims, special orders, and anything cut to size can NOT be returned or exchanged. Buttons, notions, or anything sold as a whole item—such as but not limited to unopened sewing machines and dress forms—may be exchanged or returned for full store credit (less shipping fees). Note: Once an item is opened or used, it can no longer be exchanged or returned.

Our full return policy can be found here.

Questions? Reach out to our award-winning customer service team via e-mail at [email protected] or by phone at 1-855-630-6663. Available Monday through Thursday 9am-6pm & Fri 9am-5:30pm EST.

I ordered a fabric and it appears defective or has a flaw in it. What should I do?

Mood makes every effort to provide its customers with exceptional fabric and other top-quality goods. In the event a fabric or product does arrive damaged or defective, we strongly recommend you contact us as soon as the defect is noticed. After 30 days from your original invoice date, we will no longer consider items for return.

In order to receive a full refund, a returned material authorization (RMA) number and a copy of the original order invoice must accompany the returned item. Mood reserves the right to deny any refunds for fabrics that have been subsequently cut or altered. A 15% restocking fee will apply.

Note: Items MUST be returned in the condition they were shipped; e.g. if the item returned was shipped on a roll, the item must also be returned on a roll. Refunds for items returned damaged or in unsellable condition will not be processed.

Refunds will be issued upon receipt of the returned item and will be processed against the original form of payment. The appropriate account will be credited within two weeks time. Original shipping costs will be refunded on defective items only.

What is Mood's exchange policy?

Exchanges are not accepted. We strongly recommend you order a swatch before you place a fabric or trim order.

What size are your swatches?

Swatches vary in size. Generally, our swatches are 5" x 6" but they may be cut as small as 2" x 4"

Will my fabric be shipped in one cut?

While we make every effort to fill orders in as few cuts as possible, sometimes a single cut is not possible, especially if your order is for more than 10 yards. Our customer service team will contact you in the event your fabric is only available in multiple cuts.

Fabric and Projects

I’m making a ___, what kind of fabric should I use?

Whether you’re making a swimsuit or a ball gown, you can use our Shop by Project page to find a fabric ideal for your sewing endeavors.

We also offer plenty of free articles on the Mood Sewciety blog to help you choose the right materials for your projects. Start by reading about How to Choose the Right Fabric for Your Project.

What lining should I use for this fabric?

We typically provide a hand-picked, matching lining fabric in the related products on the right side of every product page. If one isn’t listed, you can find all of our lining fabrics here.

You can read more about linings and interlinings on the blog.

Wholesale

How do I set up a wholesale account with Mood Fabrics?

You can set up a wholesale account by calling our New York store at 1-212-730-5003. Generally, wholesale pricing goes into effect at 20+ yards, though some items may have higher order minimums for wholesale pricing. Other terms and conditions may apply.

Can I buy fabric at wholesale rates from Mood?

Yes, we make considerations for wholesale purchases that are 20 yards or more, depending on fabric type. Some items may have higher order minimums for wholesale pricing.

General

Do you have a printed catalog of your fabrics and products?

Because our inventory is constantly changing, printing catalogs aren't really a practical option. Our website, however, is constantly being updated with new fabrics and other products, so we recommend you check back here often for new arrivals in all categories.

Where does your fabric come from? Which designers do you buy from?

Our buyers are extremely discriminating about the fabric they acquire to sell online and in our stores. Most fabric available for sale does not meet our high standards, in fact. We source our fabric from the finest textile houses around the world, and we buy fabric from leading designers such as Ralph Lauren, Oscar de la Renta, Carolina Herrera, Pucci, Valentino, Roberto Cavalli and more. No other fabric store is home to as many designer fabrics as we proudly are.

What are your online customer service hours?

Our online customer service hours are Monday-Friday 9AM-4PM Eastern Standard Time.

Shipping

How long will it take for my order to arrive?

Orders are shipped Monday through Friday. The cut-off time for expedited shipping is 1:00 pm EST. Any orders placed using express shipping after 1:00 PM EST will ship on the following business day.

Most orders are processed within 72 hours. After being processed, the shipping timetables are as follows:

• USPS Ground arrives in 3-7 business days once shipped
• UPS 3 Day Air arrives in 3 business days once shipped
• UPS 2nd Day Air arrives in 2 business days once shipped
• UPS Next Day Air arrives next business day once shipped
• Find more details here

What if my order is damaged in transit?

If a product arrives damaged, contact us at 1-855-630-6663. If a product was damaged in transit, we will work with the carrier to try and rectify the problem.

What should I do if my order still hasn't arrived?

Contact customer service at 1-855-630-6663. We will work with the carrier to locate your package.

For orders within the United States: In the event that a package is lost, there will be a waiting period of 12-14 business days from the date the package was shipped before a replacement order can be processed. If the order is needed sooner, a new order must be placed; thereafter, the delayed package can be returned for a refund once it is received.

Are there additional charges when shipping Rates for Alaska, Hawaii and U.S. Territories?

Shipments to Alaska, Hawaii and U.S. Territories may incur additional shipping charges.

If your order does not fit into a standard flat rate box, we will contact you to collect the additional shipping fees. These fees will vary depending on the size and weight of the package. Please feel free to contact us ahead of placing your order so that we may assist you with any questions you have.

Does Mood Ship internationally?

Yes, Mood Fabrics does ship internationally via UPS Iparcel.

To check out simply add your items to the cart and select your country from the drop-down menu.

Please be advised that due to customs restrictions some items cannot be shipped to certain countries. When this is the case you will see a message reading that “No shipping quotes are available at this time”

(For a complete list of restricted items please visit: https://www.ups.com/ga/CountryRegs. Select the United States as the origin country and select your country as the destination, then click on ‘Prohibited or Restricted Commodities’ and ‘Show Regulations’ to view the complete list)

Orders shipped outside of the US may take an additional 1-2 business days for processing.