While we hope that every purchase is a good fit, we know sometimes it isn’t! Can’t “make it work”? Here are your options:
Fabrics, trims, special orders, and anything cut to size can NOT be returned or exchanged. Buttons, notions, or anything sold as a whole item—such as but not limited to unopened sewing machines and dress forms—may be exchanged or returned for full store credit (less shipping fees). Note: Once an item is opened or used, it can no longer be exchanged or returned, e.g. packaged notions, sewing machines, dress forms, and others not stated here.
Note: Items MUST be returned in the condition they were shipped; e.g. if the item returned was shipped on a roll, the item must also be returned on a roll. Refunds for items returned damaged or in unsellable condition will not be processed.
Claims and exchanges MUST be made within 30 days of the original shipping date.
Questions? Reach out to our award-winning customer service team via e-mail at Info[email protected] or by phone at (855) 630-6663. Available Monday through Thursday 9am-6pm & Fri 9am-5:30pm EST.
Mood Fabrics ships to all 50 States and APO/FPO addresses. Orders originating from U.S. territories and APO/FPO addresses will be shipped by USPS or UPS. Shipping to addresses outside of the United States is processed via UPS i-Parcel.
USPS does deliver to PO Boxes. USPS does not make deliveries on the weekend and all major United States national holidays.
Most orders are processed within 72 hours. Orders are processed Monday through Friday. Please allow 1-7 business days for ground shipments to arrive once it has left our facility. All applicable shipping charges will be added to your invoice. In the event that we cannot ship your complete order, we will contact you via e-mail and/or by phone, at the e-mail address and phone number listed on your order.
All Home Fabric and Fashion Fabrics beginning with PV, SUN, and FS36003 will need 2-3 extra business days for processing and will be shipped expressed once received at our location. 7-14 business days are required for items that begin with AWG.
Express shipping is an option at checkout. Expedited quotes are automatically calculated based on the size, weight, and destination of the package. The cut-off time for expedited shipping is 1:00 pm EST. Any orders placed using express shipping after 1:00 PM EST will ship on the following business day.
Sales tax is charged to shipping rates when shipping within the states of New York (8.875%) and New Jersey (6.875%) only if one or more of your products is taxable.
For orders within the United States: In the event that a package is lost, there will be a waiting period of 12-14 business days from the date the package was shipped before a replacement order can be processed. If the order is needed sooner, a new order must be placed; thereafter, the delayed package can be returned for a refund once it is received.
Undeliverable packages are subject to an $11.00 re-delivery fee. MoodFabrics.com is NOT responsible for weather-related delays.
Please note for HAWAII, ALASKA, AMERICAN SAMOA, U.S. VIRGIN ISLANDS, NORTHERN MARIANA ISLANDS, GUAM, and PUERTO RICO: If items can not fit in a standard USPS Flat Rate shipping box, additional shipping charges may apply. This may occur because of size, weight, or special handling. In the event your item does not fit in a standard USPS Flat Rate shipping box and does require additional shipping, Mood Fabrics will contact you via e-mail and/or by phone, at the e-mail address and phone number listed on your order.
VIP Member Shipping (Domestic)
VIP orders are ONLY applicable to those shipped within the contiguous United States (plus the District of Columbia) and does NOT include Hawaii, Alaska, American Samoa, U.S. Virgin Islands, Northern Mariana Islands, Guam, and Puerto Rico.
Want FREE shipping and not yet a Mood Fabrics VIP Member? Check out the exclusive perks here.
International Shipping (Outside of the USA)
During checkout, select your country from the drop-down menu for specific pricing. Note, we cannot ship to international P.O. boxes.
Please be advised that due to customs restrictions some items cannot be shipped to certain countries. When this is the case you will see a message reading “No shipping quotes are available at this time”.
(For a complete list of restricted items please visit: https://www.ups.com/ga/CountryRegs. Select the United States as the origin country and select your country as the destination, then click on ‘Prohibited or Restricted Commodities’ and ‘Show Regulations’ to view the complete list.)
Orders shipped outside of the U.S. may take an additional 3-9 business days for processing depending on when your order is received at the UPS i-Parcel Facility.
International Shipping Duties and Taxes
Duties and taxes will be calculated at checkout and MUST be paid in advance (prior to leaving our facility for shipping).
Duty, customs tariffs and VAT are set by the local government and determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a system adopted and used by the local government.
The amount of applicable duty, tariffs and taxes will vary based on the product ordered and the specific rates set by the local government. With UPS i-parcel DDP (Delivered Duties Paid), UPS i-Parcel will collect the amount of any applicable import duties and taxes during checkout. No extra fees will need to be paid when your order is delivered.