Terms & Conditions
Purchases made at www.MoodFabrics.com are packed and shipped with care. If for any reason you are not satisfied with the quality of our products or services, please reach out to our award-winning customer service team via e-mail at [email protected] or by phone at (855) 630-6663. Available M-F 9AM-5PM EST.
Mobile Terms of Service
Last updated: Aug. 16, 2023
The Mood Fabrics mobile message service (the "Service") is operated by Mood Fabrics (“Mood Fabrics”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Mood Fabrics’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Mood Fabrics through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Mood Fabrics. Your participation in this program is completely voluntary. We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18446261528 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Mood Fabrics mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18446261528 or email [email protected].
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Special order items are FINAL sale. There are no refunds, no cancellations, and no returns.
Fabrics beginning with PV, AWG, SUN, and FS36003 are NOT eligible for wholesale pricing.
Interested in buying our high-quality fabrics in bulk yardage at a lower cost? Check out our online wholesale fabrics program .
Except where noted otherwise, the list price or regular price displayed for products on our site represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The list price or regular price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a bundle, the list price or regular price may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. If an item you ordered is not available in a time frame that you require, we may recommend a substitution and will provide you the ability to approve the substitution prior to shipping.
Although Mood Fabrics takes every step necessary to ensure accurate color representation of items displayed online, the colors of fabrics and notions ordered through our website can NOT be guaranteed by Mood due to color variances beyond our control. Monitor calibration and display settings are NOT universal, that is why we highly recommend purchasing swatches BEFORE the final purchase of material.
Use the Pantone Color Codes listed under the product description on our product pages as a guide.
Note: Depending on the setting in which the fabric or product is viewed upon, the coloration will also vary due to temperatures in overhead lighting; e.g. daylight, LED, fluorescent, etc.
We have a 30-day return policy, which means you have 30 days from the shipping date to request a return.
While we hope that every purchase is a good fit, we know sometimes it isn’t! Can’t “make it work”? Here are your options:
Fabrics, trims, special orders, and anything cut to size can NOT be returned or exchanged. Buttons, notions, or anything sold as a whole item—such as but not limited to unopened sewing machines and dress forms—may be exchanged or returned for full store credit (less shipping fees). Note: Once an item is opened or used, it can no longer be exchanged or returned, e.g. packaged notions, sewing machines, dress forms, and others not stated here.
Note: Items MUST be returned in the condition they were shipped; e.g. if the item returned was shipped on a roll, the item must also be returned on a roll. Refunds for items returned damaged or in unsellable condition will not be processed.
Questions? Reach out to our award-winning customer service team via e-mail at [email protected] or by phone at (855) 630-6663. Available Monday through Friday 9-5pm EST.
Customers must send a cancellation email request to [email protected]
Orders can only be canceled if the order has not left our facility.
If the order has been shipped and en route to the customer, then the customer is fully responsible to accept and pay for the order.
Mood Fabrics ships to all 50 States and APO/FPO addresses. Orders originating from U.S. territories and APO/FPO addresses will be shipped by USPS or UPS. Shipping to addresses outside of the United States is processed via UPS i-Parcel.
USPS does deliver to PO Boxes. USPS does not make deliveries on the weekend and all major United States national holidays.
Most orders are processed within 72 hours. Orders are processed Monday through Friday. Please allow 1-7 business days for ground shipments to arrive once it has left our facility. All applicable shipping charges will be added to your invoice. In the event that we cannot ship your complete order, we will contact you via e-mail and/or by phone, at the e-mail address and phone number listed on your order.
All Home Fabric and Fashion Fabrics beginning with PV, SUN, and FS36003 will need 2-3 extra business days for processing and will be shipped expressed once received at our location. 7-14 business days are required for items that begin with AWG.
Express shipping is an option at checkout. Expedited quotes are automatically calculated based on the size, weight, and destination of the package. The cut-off time for expedited shipping is 1:00 PM EST. Any orders placed using express shipping after 1:00 PM EST will ship on the following business day.
For orders within the United States: In the event that a package is lost, there will be a waiting period of 12-14 business days from the date the package was shipped before a replacement order can be processed. If the order is needed sooner, a new order must be placed; thereafter, the delayed package can be returned for a refund once it is received.
Undeliverable packages are subject to a $11.99 re-delivery fee. MoodFabrics.com is NOT responsible for weather-related delays.
Please note for HAWAII, ALASKA, AMERICAN SAMOA, U.S. VIRGIN ISLANDS, NORTHERN MARIANA ISLANDS, GUAM & PUERTO RICO: If items can not fit in a standard USPS Flat Rate shipping box, additional shipping charges may apply. This may occur because of size, weight, or special handling. In the event your item does not fit in a standard USPS Flat Rate shipping box and does require additional shipping, Mood Fabrics will contact you via e-mail and/or by phone, at the e-mail address and phone number listed on your order.
VIP Member Shipping (Domestic)
VIP orders are ONLY applicable to those shipped within the contiguous United States (plus the District of Columbia) and does NOT include Hawaii, Alaska, American Samoa, U.S. Virgin Islands, Northern Mariana Islands, Guam, and Puerto Rico.
International Shipping (Outside of the USA)
During checkout, select your country from the drop-down menu for specific pricing. Note, we cannot ship to international P.O. boxes.
Please be advised that due to customs restrictions some items cannot be shipped to certain countries. When this is the case you will see a message reading “No shipping quotes are available at this time”.
(For a complete list of restricted items please visit: https://www.ups.com/ga/CountryRegs . Select the United States as the origin country and select your country as the destination, then click on ‘Prohibited or Restricted Commodities’ and ‘Show Regulations’ to view the complete list.)
Orders shipped outside of the U.S. may take an additional 3-9 business days for processing depending on when your order is received at the UPS i-Parcel Facility.
International Shipping Duties and Taxes
Duties and taxes will be calculated at checkout and MUST be paid in advance (prior to leaving our facility for shipping).
Duty, customs tariffs and VAT are set by the local government and determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a system adopted and used by the local government.
The amount of applicable duty, tariffs and taxes will vary based on the product ordered and the specific rates set by the local government. With UPS i-parcel DDP (Delivered Duties Paid), UPS i-Parcel will collect the amount of any applicable import duties and taxes during checkout. No extra fees will need to be paid when your order is delivered.
E-Gift Card Terms & Conditions
E-Gift Cards can be used online at www.MoodFabrics.com or in store.
E-Gift Cards purchased online are sent to recipients via their e-mail address used at checkout.
E-Gift Cards are non-refundable and non-transferable.
E-Gift Cards are ONLY valid up to five years after purchase.
If an order, shipping, or NYC sales tax (if applicable) exceeds the E-Gift Card's amount, the difference MUST be paid by available payment method on file.
If an order is less than the E-Gift Card's amount, the difference will be held in the recipient's www.MoodFabrics.com account.