While we hope that every purchase is a good fit, we know sometimes it isn’t! Can’t “make it work”? Here are your options:
Fabrics, trims, special orders, and anything cut to size are NOT returnable/exchangeable. Buttons, notions, or anything sold as a whole item such as but not limited to unopened sewing machines and dress forms may be exchanged or returned for full store credit (less shipping fees). Claims/exchanges MUST be made within 30 days of the original shipping date.
Note: Once an item is opened or used, it is no longer exchangeable/returnable, e.g. packaged notions, sewing machines, dress forms, and others not stated here.
Questions? Reach out to our award-winning customer service team via e-mail at [email protected] or by phone at (855) 630-6663. Available Mon-Thu 9am-6pm & Fri 9am-5:30pm EST.