Ordering & Returns
Q: How can I find out about the status of my order?A: Q: What if an item I have ordered is out of stock?A: We usually replenish our stock within a few days. However, if an item has to be Manufactured, you must allow 2-4 weeks for delivery. Mood will notify you if an order is going to be delayed for production purposes.Q: Is there a required minimum oder size?A: Yes, the minimum order size is ½ yard. Q: How do I add an item to my shopping bag?A: It is easy to add an item to your shopping bag! All you have to do is enter the amount of yards you are ordering. Then simply click “add to shopping bag� and continue shopping. At any time you can view the items in your bag by clicking the “view bag� link on the right hand side of the browser page. Q: What forms of payment do you accept?A: We accept all forms of credit card except the Discover card. Also, we accept money orders, but we do not accept personal checks.Q: Will I be charged sales tax?A: New York State customers will be charged sales tax on their internet purchases but only on items that exceed $110. If each item is below $110 then we do not charge sales tax to New York State customers. If you live outside of New York State then no sales tax will be applied to your purchase.Q: What if I need to modify or cancel my order?A: Please call us at 212.730.5003, and we will be more than happy to help you with your order. Q: What should I do if I receive an error message while checking out?A: Verify that all of your information has been entered correctly, then make sure that your billing address matches your credit card/ bank information. If you still get an error message, you might consider calling your credit card company or bank to check that the billing address they have on file matches the one you have provided to us. If you are still receiving an error message, you can call us at 212.730.5003.Q: Why didn't I receive confirmation after clicking purchase?A: It is important to only click the “purchase button� one time. Clicking multiply times could cause your credit card to be charged more than once. After ordering, if you do not see an order confirmation page or receive your confirmation by email, please call us at 212.730.5003. Or you can email us at info@moodfabrics.comQ: What is your return policy?A: To view our return policy Click Here.Q: How do I return a damaged product once it has arrived?A: If a product arrives damaged or defective, you must fill out a returned material authorization (RMA) form. All products returned must be accompanied with the returned material authorization (RMA) number and a copy of the original order invoice. It is important to note that under no circumstance can a fabric be returned if it has been cut or altered.Q: What is your exchange policy?A: We do not accept exchanges. We strongly recommend that you order a swatch of the material before purchase to assure color accuracy. Q: What if I live outside the continental United StatesA: You can still order items from us. Simply call us at 212. 730.5003, and we will be glad to help you with your order.
Wholesale
Website
Q: How do I know the size/color of an item?A: The color of an item can be found in the product description under the product picture. However, due to variations in monitor color settings, Mood does not guarantee color matching. We strongly suggest that you order a swatch before making your final purchase as all sales are final. To find the size of an item, simple look at the horizontal and vertical repeat found in that product description. Q: How can I tell if you carry an item?A: You can use the advanced search to locate an item or you can narrow the search to a specific fabric quality.Q: How do I create an account?A: All you have to do to create an account is follow the short registration process. To set up an account Click Here.Q: What do I do if I can not log into my account?A: Make sure you are logging in with the right email address. The email you log in with is the email you used to set up the account. Q: What if I forget my password?A: You can have your password sent to you via email. All you need is your user name and the e-mail address you used to set up the account. Just click on the “I forgot my password� link or Click Here to go directly to the page. Q: How do I update my account information?A: You can update your account information by logging in on our home page. Once there, you can update your shipping, billing, and credit card information.Q: How do I find a product online?A: We’ve made shopping online with Mood very easy and accessible. You can browse through our extensive inventory by material, color, designer, cost, application, or use the advanced search bar.
General
Q: How do I find an in-store product online?A: All products that are online are in store. However, not all products that are in-store are online. If you are looking for an item that is not online, you can email Info@moodfabrics.com or call us at 212.730.5003 for personalized in-store sampling.Q: Do you have a printed catalog?A: We currently do not have a printed catalog, but we have an extensive inventory online that is kept consistently up-to-date.Q: Do you offer any special discounts?A: Yes, we offer wholesale discounts when a minimum of 20 yards is purchased. Q: Where is the Mood Fabrics retail store located?A:
We have two retail stores.
Our New York store is located at:
225 W. 37th St.
3rd floor
New York, NY 10018
212.730.5003
Our West Coast store is located at:
6151 W. Pico Ave
Los Angeles, CA 90035
323.653.MOOD Q: What are your store hours?A: Mood fabrics is open Monday through Friday from 9-6PM, Saturday 10AM-4PM, and closed Sundays. Q: Are your stores open to the public?A: Yes, Mood Designer Fabrics is open to the public. We invite you to come in and see for yourself the extensive collection of fabrics that Mood has to offer.Q: Are your stores self-serve?A: We have a knowledgeable staff of over 50 employees. Come shop through our well-organized inventory on your own, or you can have a staff member assist you with the selection of your fabrics. Q: Do all your fabrics come into the stores on a continuous basis?A: Much of our inventory can be repurchased on demand, but some stock is designer closeout and cannot be reordered. Inquire about specific fabrics on a product-by-product basis.Q: Do you only carry/sell fabrics?A: No, we also carry an extensive line of leathers, trimming, and mannequins. Q: What designer fabrics do you carry?A: Our inventory is hand-picked from the intimate collection of today’s foremost in American and European designs such as Oscar de la Renta, Marc Jacobs, Ralph Lauren, Zac Posen, Roberto Cavalli, Versace, Valentino, Gandini, Solstiss…and more.Q: What if I have a question not found in FAQ?A: You can e-mail any of your questions or concerns to Info@moodfabric.com.Q: Do you sell patterns?A: Unfortunately, we do not sell patterns.Q: Do you offer sample swatches?A: We will gladly send you a sample swatch of a product for a nominal fee of 25 cents.
Shipping
Q: How long will it take for my order to arrive?A:
Most orders are shipped in 24-48 hours by:
UPS Ground “arrives� in 3-7 business days once shipped
UPS 3 Day Air “arrives� in 3 business days once shipped
UPS 2nd Day Air “arrives� in 2 business days once shipped
UPS Next Day Air “arrives� next business day once shipped Q: What if my order arrives damaged?A: If a product arrives damaged, contact us 212.730.5003. If it is a defect in the fabric, we will replace it free of charge. Although not responsible, if a product was damaged in transit, we will work with the carrier to try and rectify the problem. Q: What should I do if I feel my order has been lost in transit?A: Immediately contact us at 212.730.5003, so we can work with the carrier to fix the problem.Q: What are your shipping rates?A: For a list of our shipping rates Click Here.Q: What are my shipping options?A:
Most orders are shipped in 24-48 hours. Your shipping options include:
UPS Ground “arrives� in 3-7 business days once shipped
UPS 3 Day Air “arrives� in 3 business days once shipped
UPS 2nd Day Air “arrives� in 2 business days once shipped
UPS Next Day Air “arrives� next business day once shipped
Privacy and security
Fabric
Q: What if I need help figuring out how much fabric I will need?A: Click here to let our Fabric Estimator help you determine how much fabric you will need for your lastest project.Q: Why should I swatch before I buy fabric online?A:
At Mood, we strive to provide our clients with the most accurate color representation possible. However, even with the great care we take to provide true-to-life color matching, we can not ensure the accuracy of the colors shown on a computer screen. Color variations beyond our control exist which prevent us from giving a guarantee on the correctness of the colors being viewed. These variations include web color variations, such as differences in browser settings; system-to-system platform color variations; and monitor color variations.
Monitor color variations present the most difficulty in providing 100% accuracy. Laptops and LCD screens vary greatly in how they display color. Most LCD screens display color ranges from 16bit(65,536 colors) to true color, which display 16.7 million colors. Older monitors, which display color in flat 8bit(256 colors) are still in circulation and rarely give true-to-life color depiction.
These variations make it impossible to give any assurance on color, so it is essential that our clients swatch the fabric before purchasing it over the internet.
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