Return Policy

While we hope that every purchase is a good fit, we know sometimes it isn’t! Can’t “make it work”? Here are your options:

Fabrics, trims, special orders, and anything cut to size can NOT be returned or exchanged. Buttons, notions, or anything sold as a whole item—such as but not limited to unopened sewing machines and dress forms—may be exchanged or returned for full store credit (less shipping fees). Note: Once an item is opened or used, it can no longer be exchanged or returned, e.g. packaged notions, sewing machines, dress forms, and others not stated here.

Note: Items MUST be returned in the condition they were shipped; e.g. if the item returned was shipped on a roll, the item must also be returned on a roll. Refunds for items returned damaged or in unsellable condition will not be processed. 

Claims and exchanges MUST be made within 30 days of the original shipping date.

The Mood Shipping Protection fee is a non-refundable service that ensures the safety and security of your order during transit. While we strive to meet and exceed our customers' expectations, unfortunately, this specific fee is exempt from refunds. 

Questions? Reach out to our award-winning customer service team via e-mail at or by phone at (855) 630-6663. Available Monday through Thursday 9am-6pm & Fri 9am-5:30pm EST.


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